Term and Condition of “Edge Of Universe Travel & Tours”

Proposals

Any prices quoted to the client are proposals only. Please note that no reservation has been made yet at this stage.

Rates & Validity


All of the prices quoted by Edge Of Universe Travel & Tours are quoted net amount in USD (United States Dollar) at the current exchange rate. All prices are valid according to the dates mentioned in the validity of our programs. We are warrants that the prices or rates quoted to the Client/Agent are correct at the time of issuance or invoice. However, a very strong and continuous increase in demand for travelers to Myanmar leads to price increases of most suppliers and services for several months. This concerns the accommodation but also transport (air, land, rail and boats), restaurants, guides, entrance fees and taxes visits. These increases may occur without notice, effective immediately. We reserve the right to adjust rates or prices should costs from suppliers increase due to inflation, currency depreciation and fuel surcharges or any other events that are outside of our company’s control. A surcharge might apply for peak season dates such as Water Festival 11-19 April, X’Mas, New Year, etc. Please contact us for further details in terms of specific dates.

Reservation and Confirmation

All Booking should be made directly to our via Email: eou@edgeofuniversetravel.com . We will reply to your email for any inquiries or your bookings confirm .We are grantee to all booking confirmed after your deposit.

Travel Insurance

We are strongly recommended that you obtain a comprehensive travel insurance policy before and during your travel. Neither Edge Of Universe nor its agents/suppliers or business partners shall and can be held responsible for any loss, damaged or stolen personal belongings.

Payment Method

Edge Of Universe Travel & Tours Co., Ltd team will provide the bank details for electronic transfers. Payment can be made by Bank Transfer only; we try to accept credit card payment service for future .We accepts only US Dollar for any banks transfers. The Client/Agent‘s payment shall be executed by bank transfers to the Edge Of Universe’s Bank account clearly noted in invoices. Every party shall take care of the banks transfer fees occurring with its according bank.

Payment

20% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable .The remaining 80% of the total tour cost must be paid 45days prior to arrival date. If bookings made within 45days of arrival dates must be paid for 100% of total tour cost at the time of booking. We are taking responsibility of all booking confirmed after deposit. If the full amount has not been received by this time, we reserve the right to cancel all bookings.

Cancellation

  1. Cancellation more than 45days prior to arrival date, No cancellation fees. Non-refundable paid deposit will not reimburse to Clients/Agents.
  2. Cancellation is received between 45days to 31days prior before arrival date: 25% of the total tour price amount will be charged.
  3. Cancellation is received between 30days to 16days prior before arrival date: 50% of the total tour price amount will be charged.
  4. Cancellation is received between 15days to 9days prior before arrival date: 75% of the total tour price amount will be charged.
  5. Cancellation is received 8days prior before arrival date: 90% of the total tour price amount will be charged.
  6. Depending on airlines, hotels, cruises and other supplier policies above conditions.
  7. Refunds may be subject to fluctuations in currency exchanges rates as well as penalties and charges imposed by our suppliers. In certain cases, such as one time tours, special events and travel during holiday periods, different payment, cancellation and refund policies apply.
  8. In case the tour participant shortens or interrupts the tour on his own account there will be no reimbursements.
  9. The cancellations fees could be reimbursed by the insurance company if your are insured in the event of justified cancellation (Especially illness, accident, death, etc.).

Visa

We advise a visa is required in advance for a visit to Myanmar and can be obtained from any Myanmar Embassy or Consulate world-wide. Myanmar Tourist visa are valid for a stay of up to 28 days (4 weeks Visa). For more detail visit to our government website www.mip.gov.mm / www.evisa.moip.gov.mm / www.myanmarembassy.com .

Travel Documentation

All clients must be in possession of a valid passport at least 6months period and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Edge Of Universe Travels and Tours accepts no responsibility or liability what so ever for the failure of clients to obtain appropriate documentation.

Accommodation

There are limited some of the hotels and resorts, with standard triple rooms in their inventory. These are commonly double (or) twin rooms with an extra bed, limiting space within the room. Please inform all concerned accordingly to correctly manage expectations. Extra bed rates (or) triple sharing room rates are available in the confidential tariff.
Single room supplements are indicated in the confidential tariff. It is common that the provided rooms are twin (or) double rooms for single use only.
We arrange as much as possible for your accommodation preferences such as smoking or non-smoking, interconnecting rooms, king-size beds, and location of the room but we are apologies cannot guaranteed or confirmed in advance because of the hotel policies and availability at time of check-in.

Meals

In most instances, Breakfast (B) is served in hotels from main cities of Yangon, Mandalay, Began and Inle Lake. Some of the hotels or guesthouses may not provide breakfast, and therefore a meal will be provided in local restaurants. If Full or Half board is referred to in the tour price, lunch (L) and/or dinner (D) will be offered in either hotels or appropriate local restaurants. Please note that supplemental charges for dinner transfers to local restaurants will apply if dinners are not included in the itinerary.

Transportation

Edge Of Universe uses coaches and cars, contracted on a long-term basis. Transportation (road or water transport) is operated by legal licensed drivers and operators, in accordance with local safety standards. Vehicles are maintained in accordance with manufacturers’ specifications, kept clean and in good working order, registered and insured adequately. Water transport will be similar quality and lifejackets will be provided for all clients.

Complain

On tour complain we provided a customer care on call service and you can contact 24/7 to customer care number. And also you can contact directly to our Customer Care Email care.eou@gmail.com in office hours standard time in Myanmar. If you want to make complain when you arrived to your home country, you can send to our office Email address between 14days of your departure date. You can also give any suggestion about our Tour Plan, Guide, Itinerary and Our Service feels free contact to our Customer Care Email care.eou@gmail.com in 24/7.

TERMINATION OF THE CONTRACT

Edge Of Universe reserves the right to end, cancel or terminate the contract if the client demonstrates a behavior, manner, conduct and action either during or prior to a tour that is likely to cause offence to other clients, endanger the property, well-being or safety and/or benefits of the other clients or of the client himself/herself. In such instances, the client shall be subject to the company’s cancellation policy and the company will take no further liability or association with the client. If the conduct, behavior and/or action of the client cause any damage to the accommodation where the client is staying, or causes delay or diversion to any form of transportation and/or the Tour, the client agrees to offer full indemnity to Edge Of Universe against any claim. These may include legal costs made against the company by or on behalf of any third party.